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Important Information:

• COVID-19 Refunds: In 2022, if travel remains similar to 2021 (travelling to most destinations), it will be at our discretion if Little Hay Cattery offer a refund on your booking. We will do our best to fill your space with someone from our waiting list so that we can return your deposit to you. However, if we cannot fulfil your booking with someone from our waiting list, your deposit will be non-refundable.
• Please ensure that your cage is fit for purpose with a safe and secure closure. If your cage does have an issue (ie. loose handle, buckle, etc) we must be made aware.
• It is your responsibility to ensure that your cat is up-to-date with all of the standard vaccinations, and to provide evidence of this when you drop your cat off.
• Admin Pack for New Clients: If you are a new client, please fill in a copy of the Admin Pack after making payment to finalise your booking. For future visits, you will need to submit a new Admin Pack to us once a year (or if it has been over a year since your cat(s) last stayed with us), so that all contacts we have on file are current and up-to-date. Fill in Admin Pack
• Admin Pack for Returning Customers: If you are a returning client, you do not need to fill in an Admin Pack before booking if it has been less than one year since your cat(s) last stay. We ask that you submit a new Admin Pack every year so that all contacts we have on file are current and up-to-date.
• Full payment is now required at the point of booking. Please read our cancellation policy before making payment.
• By bringing your cat to Little Hay Cattery, you are confirming that you believe your cat is medically fit to stay with us. If your cat has any known health issues, it is your responsibility to: inform us of any symptoms or signs to watch out for; pass on to us any advice you have received from your vet; supply any medication or medically-required food and/or cat litter, along with clear and accurate instructions on how to administer it; ensure that your cat is not carrying any contagious diseases upon arrival at Little Hay Cattery; ensure that your emergency contact has the necessary information to instruct us in the case of a medical emergency.

• If you need to cancel or change your booking, you will need to notify us within the following:
  
  1st April - 31st October: One month's (30 Days) notice
  21st December - 4th January: One month's (30 Days) notice
  All other dates: Seven days notice

  *Notice given any less than 5 days prior to the start date (in our peak periods) will result in the retention of the full amount of your booking.

  You can either email us at info@littlehaycattery.co.uk or call us on 07812816992 or 01543 484334. If you have notified us that you need to cancel your booking within the periods above, you will receive a full refund for your booking. If you fail to cancel your booking 7 days before your cat(s) stay, we can only refund 50% of your total bill. Any cancellations less than 5 days notice prior will not be refunded.

• It is your responsibility to ensure that all of the information you have given us is accurate and remains up-to-date throughout your association with Little Hay Cattery. We are not responsible for any issues resulting from your failure to keep us informed about issues with your cat’s health and general welfare, or changes to your contact details. Please submit a new Admin Pack to us once a year (or if it has been over a year since your cat(s) last stayed with us), so that all contacts we have on file are current and up-to-date.

I have read and accept the Terms & Conditions

I understand that I need to return the Admin Pack Form after making payment to finalise my booking. In the future, I will submit a new Admin Pack every year to keep my contact details up to date.